Factory Lexus Parts offers the following Returns Policy: If you have any issues with any product. We are here to offer the best service in the industry.We honor all concerns! All refund items must be returned within 14 days of receipt of product. Customers are responsible for shipment back where there was no error on our part. If we goofed, we will get you a UPS call tag asap. Please contact at us at email@example.com with any product concerns. There is no returns on electrical parts. All returns must be in original packaging.